Privacy Policy

Introduction

Novie ("we," "our," or "us") is committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using Novie, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

• Email address
• Name (optional)
• Authentication data (via Google Sign-In, Apple Sign-In, or email/password)

Child Profile Information

• Child's first name
• Date of birth
• Developmental stage

Tracking Data

• Sleep logs (times, duration, quality notes)
• Feeding logs (times, type, amounts)
• Diaper changes
• Growth measurements (weight, height)
• Health notes and symptoms
• Activities and milestones

Usage Information

• App interactions and feature usage
• Chat conversations with Novie AI
• Device information (type, operating system)

How We Use Your Information

• Provide personalised sleep schedules and recommendations
• Power AI-driven insights and chat responses
• Track patterns and trends for your child
• Send relevant notifications and reminders
• Improve our services and develop new features
• Provide customer support

Data Storage and Security

Your data is stored securely using Google Cloud Platform and Firebase services, with servers located in Australia. We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication via Firebase Authentication
• Access controls and audit logging
• Regular security reviews

Third-Party Services

We use the following third-party services to operate Novie:

• Google Firebase - Authentication, database, and analytics
• Google Cloud Platform - Server infrastructure
• Google Gemini AI - Powers AI chat and recommendations
• Segment (Twilio) - Analytics and usage tracking to improve our services
• RevenueCat - Subscription management

These services have their own privacy policies governing their use of data.

AI-Powered Features

Novie uses Google's Gemini AI to provide personalised recommendations and chat support. When you use the chat feature:

• Your messages and relevant child information are sent to Google's servers for processing
• Recent tracking data (sleep, feeds, etc.) may be included for context
• Conversations are stored to provide continuity in follow-up questions
• Your Family Principles settings are used to personalise advice

This data is used solely to generate helpful, personalised responses and is not used to train AI models. Google processes this data according to their Cloud Data Processing terms. For more information, see Google's Privacy Policy.

Children's Privacy

Novie is designed for parents and caregivers to track information about their children. We do not knowingly collect information directly from children under 13. All data is entered and controlled by the parent or caregiver account holder.

Your Rights

You have the right to:

• Access - Request a copy of your data
• Correct - Update inaccurate information
• Delete - Request deletion of your account and data
• Export - Download your data in a portable format
• Withdraw consent - Stop using the app at any time

To exercise these rights, contact us at info@novie.life

Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@novie.life